The Helpline

When someone calls our Helpline (212.684.3264), it is a trained family member or consumer who answers the phone to offer assistance. The Helpline receives several hundred calls each month from consumers, family members and health care providers. Our informed, solicitous volunteers act quickly to provide each individual with information, support and referrals.

"Working on the Helpline is probably my most meaningful activity. I enjoy the opportunities it provides where I can be affirming. When people call, they are often out of sorts. There are times when, by the end of the call, the caller's resourcefulness shows up and the caller's attitude is positive. There is no salary that provides that kind of compensation. --Ed, family member and Helpline volunteer

Monday-Thursday: 12 noon to 7 pm, Friday: 12 noon to 6pm

We are grateful to the Murray G. and Beatrice H. Sherman Charitable Trust for providing partial support for the extension of Helpline hours.