Reports to: Director of Programs and Services
FLSA Status: Exempt full time
Hours: 40 hours per week, 10am-6pm Monday through Friday, evening and weekend hours as needed or requested by supervisor. Hybrid work schedule with 2-3 days in the office.
The National Alliance on Mental Illness of New York City (NAMI-NYC) is the only nonprofit organization providing direct support to family members caring for loved ones with serious mental illness, like major depression, bipolar disorder, and schizophrenia. We offer classes, 30+ support groups, family mentoring, a Helpline in English, Spanish, and 180+ languages, and more to peers and family members completely FREE regardless of income, insurance, or immigration status. (Even if you don’t apply to this role, check out our calendar and tell a family member or friend about us. It’s free to any New Yorker who needs mental health support. Really. www.naminyc.org/calendar)
NAMI-NYC not only provides virtual and in person free mental health programs and services to the community, but also fights for New Yorkers and our rights, including access to affordable, culturally responsive mental healthcare, peers not police in mental health crisis response, and investment in community-based programs. We also work to prevent people with serious mental illness experiencing further interaction with the criminal legal system and break an unjust, endless cycle of psychiatric hospitalizations, homelessness, and incarceration.
We aim to increase mental health access to communities of color, monolingual Spanish speakers, the LGBTQ+ community, the Deaf and hard of hearing, older adults, and other underserved communities. We also care about addressing our country’s mental health crisis, especially among young people. We care about suicide prevention and connecting all New Yorkers to the resources they need.
Check out our website at www.naminyc.org and follow us on social.
We are excited to continue to build our Program and Services team. We’re looking for our next incredible Manager of Education and Outreach, who is creative and has a can-do attitude. If you enjoy rolling up your sleeves and getting things done, you’ll likely be a great fit. We’re looking for an experienced peer (an individual living with a mental health challenge OR a family member of someone living with a mental health challenge) who is passionate about community outreach and education. Someone who can punch above their weight.
You have respect and compassion for individuals and families affected by mental illness. You will oversee and supervise all peer-led educational programs and outreach activities for people living with mental health issues as well as their families/supporters. You will manage the delivery of one of the most important mental health messages to New Yorkers — You are not alone; NAMI-NYC is here for you.
You’re a problem solver who embraces change and thrives in a fast-paced work setting. You are primarily responsible for overseeing the Education and Outreach team to ensure achievement of programmatic goals. This role is responsible for the overall operations related to Education and Outreach services as well as program development for the growth and ongoing quality improvement of these areas. You will work collaboratively with the entire programs and services team and the larger NAMI-NYC staff to advance programmatic strategic goals. We are a close-knit team of nearly 30 staff. The programs and services team takes pride in being the heart and soul of the organization. (We also really like taking mental health walks during lunch and singing karaoke at our holiday parties. And we’re NAMI-NYC, so it’s also okay to take your therapy session during the workday. We get it.)
The sky is the limit, and new ideas are expected and considered. We can’t wait to see what our next Manager of Education and Outreach can do.
Essential Duties and Responsibilities: To perform this job successfully, you must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Program Management and Staff Supervision
- Oversee education and outreach programs and monitor progress to ensure successful achievement of department goals and objectives.
- Develop and oversee strategic plans to enhance our reach within underserved communities and facilitate growth in education and outreach programs.
- Create and manage formal procedures to solicit feedback from program participants and volunteers to help inform programmatic improvements.
- Guide scheduling of education and outreach programs to ensure exposure/reach to specific areas of focus in alignment with the organization’s strategic priorities.
- Troubleshoot day to day challenges such as scheduling gaps, poor program participation, etc.and develop strategies to address these
- Provide direct supervision, ongoing support and mentoring to outreach and education staff.
- Conduct annual performance reviews of staff
- Manage the organization’s outreach strategy in collaboration with Outreach Coordinator.
- Enhance the scope and community reach of all education programs and public education events
- Oversee development and implementation of special events related to outreach and education
- Administer strategies to identify new partnerships and enhance existing ones in order to execute outreach events that advance NAMI-NYC’s engagement with the community.
- Support the Outreach Coordinator in the development of public education events (panels, lectures or workshops) on relevant mental health topics for family members and peers.
- Conduct NAMI-NYC overview presentations externally to strategically relevant organizations.
- Prepare and maintain records of programmatic areas and analyze data to identify trends and areas of improvements.
- Oversee and track programmatic deliverables.
- Manage reporting related to government contracts, grants, foundations and other funding sources to ensure compliance with deliverables.
- Develop budgets for each programmatic area in collaboration with program staff
- Attend internal and external meetings
- Work with the Communications Department to promote programs in emails, newsletter, and social media as well as the NAMI-NYC website
- Participate in special projects/initiatives as requested.
- Other duties as assigned
What Makes You Successful
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- You possess a Master’s degree
- You have 5+ years’ experience in the mental health field
- You have basic knowledge of and experience with mental illness, recovery and the mental health system – either personally or through a family member.
- You have experience in program management, conducting presentations and staff supervision.
- You are a people person with strong interpersonal and team building skills.
- You’re a strong communicator (written and oral)
- You are a people person with strong outreach and relationship building skills.
- You are committed to NAMI-NYC’s mission.
- You embrace diversity and work effectively with different populations with a high level of integrity, diplomacy, and initiative.
- You are proficient in the use of personal computers, Zoom, Microsoft applications, and electronic record keeping systems.
- You are a detail-oriented multitasker with strong administrative and organizational skills.
- You have a go-with-the-flow attitude and sense of humor–that’s nonprofit life.
- Ideally, you speak more than one language- bilingual English/Spanish strongly preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Salary & Benefits:
- Salary Range: $60,000 to $75,000
- Generous PTO policy
- Medical, dental and vision coverage
- 401K retirement plan
- Transitchek (when applicable)
To apply: Send cover letter and resume to email@example.com Be sure to put Manager of Education and Outreach in the subject line. Resumes submitted without a cover letter will not be considered. No phone calls, please.