HelpOur Helpline
Our Helpline
Connect with our Helpline! You are not alone.
Monday – Friday, 10 AM to 6 PM ET
Call/Text: 212-684-3264
Chat: Click on the pop-up in the corner of this page
Email: helpline@naminyc.org
Learn about our Teen Helpline for ages 14-18.
By texting START to NAMI-NYC at 212-684-3264, you agree to receive external messages from NAMI-NYC. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Privacy Policy: https://naminycmetro.org/privacy-policy/ Terms of Service: https://naminycmetro.org/terms-of-use-2/
If you or someone you know is experiencing a mental health crisis, you can call, text, or chat 988 to connect to the 988 Suicide and Crisis Lifeline. You can also connect to them at 988lifeline.org. Trained crisis counselors are available 24 hours a day, 365 days a year.
Looking for specific resources or guides? Check our Helpline Guides and Resources page.
How We Can Help
When mental health is affecting you or someone you love, we can help. Whether you or a family member is struggling with their mental health, we can speak to you over the phone in English, Spanish, Chinese, and 180 other languages.
- Connect with someone who cares and understands.
- Find information about NYC’s complex mental health system: how it works and how you can advocate for you or your loved one to get the services you need.
- Get resources to help you take the next step in your journey. Resources include information about mental health services, housing, legal assistance, and more.
- Learn about NAMI NYC’s free support services, including our classes, support groups, and educational programs.
Frequently Asked Questions
- Can you help me find a therapist?
- I’m working toward my recovery and need some support and guidance. What would you recommend?
- My loved one is struggling with their mental health and won’t accept help or treatment. How can I help them?
- Am I eligible for supportive housing, Medicaid, and other benefits?
- I’m feeling isolated and down. Can you share more information about your support groups and other programs?
Our Helpline Responders
We are trained staff and volunteers who have lived experience with mental illness. We understand because we’ve been through it.
“NAMI-NYC’s Helpline staff went above and beyond. Their attention to detail and care made me feel valued.”
– Helpline caller
“I felt so abandoned by medical professionals, but when I called your Helpline, I felt truly listened to, supported, and helped.”
– Helpline caller
Shelby
“If you’re unsure about calling the Helpline, don’t hesitate to reach out. We are peers and family members ourselves. We understand. And we want you to know you’re not alone,”
Susie
“It’s incredible to develop these relationships over time and truly help callers navigate family relationships, as well as mental healthcare, supportive housing, and other public systems.”
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