HelpOur Helpline
Our Helpline
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Monday – Friday, 10 AM to 6 PM ET
The NAMI-NYC Helpline is here for you. You are not alone.
Estamos aquí para ti. Usted no está solo.
When mental health is affecting you or someone you love, we can help. When you reach out to our Helpline, a trained peer will help and support you. Our Helpline responders have lived experience – they are either family members who love and support someone with mental illness or they are people living with a mental health challenge themselves. We can speak to you over the phone in English, Spanish, Chinese, and 180 other languages:
- Connect with someone who cares and understands.
- Find information about NYC’s complex mental health system: how it works and how you can advocate for you or your loved one to get the services you need.
- Get resources to help you take the next step in your journey. Resources include information about mental health services, housing, legal assistance, and more.
- Learn about NAMI NYC’s free support services, including our classes, support groups, and educational programs.
Frequently Asked Questions
- Can you help me find a therapist?
- I’m working toward my recovery and need some support and guidance. What would you recommend?
- My loved one is struggling with their mental health and won’t accept help or treatment. How can I help them?
- Am I eligible for supportive housing, Medicaid, and other benefits?
- I’m feeling isolated and down. Can you share more information about your support groups and other programs?
If you are experiencing a mental health crisis, call 988 for the National Suicide Prevention and Lifeline or visit their website: www.suicidepreventionlifeline.org.
Crisis counselors are available 24 hours a day, 365 days a year.
Our Helpline Responders
“NAMI-NYC’s Helpline staff went above and beyond. Their attention to detail and care made me feel valued.”
– Helpline caller
“I felt so abandoned by medical professionals, but when I called your Helpline, I felt truly listened to, supported, and helped.”
– Helpline caller
We are trained staff and volunteers who have lived experience with mental illness. We understand because we’ve been through it.
Jess
“Just know that we are here to guide and support you. Everything you share on our Helpline is confidential. You don’t need to have everything figured out before you call–we can do that together.”
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Susie
“It’s incredible to develop these relationships over time and truly help callers navigate family relationships, as well as mental healthcare, supportive housing, and other public systems.”
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