Reports to: Manager of Education and Outreach

FSLA Status: Full-Time, Non-Exempt

Salary: $50,000 – $60,000

Hours: 32 hours per week, Monday through Thursday 10 AM – 6 PM, Friday 10 AM – 2 PM, evening and weekend hours as needed. Hybrid work schedule with 2-3 days in the office.

About NAMI-NYC:

Guided by lived experience and evidence-based practices, the National Alliance on Mental Illness of New York City (NAMI-NYC) helps families and individuals affected by mental illness build better lives through education, support, and advocacy. We offer evidence-based education classes, 40+ support groups, family mentoring, a multilingual Helpline, and more to family members and individuals completely FREE regardless of income, insurance, or immigration status. We’re also the only non-profit directly supporting family members caring for those with mental illness.

NAMI-NYC also advocates for affordable, culturally responsive mental healthcare, mental health education in schools, and decriminalizing mental illness to break the endless cycle of psychiatric hospitalizations, homelessness, and incarceration.

Check out our website at www.naminyc.org and follow us on social.

Position Description:

NAMI-NYC is looking for an experienced education coordinator to oversee our community based, youth focused, mental health education programming. The Ending the Silence Coordinator will be responsible for the implementation and growth of NAMI-NYC’s Ending the Silence (ETS) program. ETS is delivered across New York City with a strong focus on outreach to underserved communities. This role involves managing presenter teams, coordinating with internal departments and external partners, and ensuring that mental health presentations are impactful, equitable, culturally relevant, and aligned with strategic priorities. The Ending the Silence Coordinator will work collaboratively with the entire programs and services team and the larger NAMI-NYC staff to advance programmatic strategic goals.

Your Responsibilities:

To perform this job successfully, you must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be coordinated to enable individuals with disabilities to perform the essential functions.

Program Implementation & Outreach

• Plan, coordinate, and deliver NAMI’s ETS Signature program for students, families, and staff (English and Spanish).
• Partner with schools and community-based organizations to schedule and promote NAMI-NYC’s youth programming.
• Maintain and annually update NAMI-NYC’s youth mental health resource guide: Mental Health and Youth: A NYC Guide in collaboration (with Marketing and Comms Team).
• Oversee NAMI-NYC’s annual sticker design contest for middle school and high school students (in collaboration with Marketing and Comms Team).
• Work closely with NAMI-NYC’s Youth Peer Support Services (YPSS) team to grow youth programming and promote virtual support groups.

Volunteer Management & Presenter Development

• Recruit, train, and retain a diverse team of presenters to meet team composition and diversity goals.
• Provide quarterly debriefs, professional development opportunities, and cross-training for presenters.
• Ensure a welcoming, skill-building volunteer experience that fosters presenter growth and community.

Program Quality & Cultural Relevance

• Improve presentation delivery through panel formats, interactive elements, and standardized resources.
• Match presenters to schools and communities based on lived experience and cultural relevance.
• Collaborate with colleagues to elevate the Ending the Silence program through cross promotion.

Evaluation & Reporting

• Improve survey response rates for all audiences (students, families, staff), aiming to meet or exceed defined targets.
• Track, analyze, and report on program impact using McSilver surveys and other data sources.
• Provide data and stories to Development and Advocacy teams to support fundraising and legislative engagement.
• Ensure paper/QR/online survey methods are effectively implemented to maximize feedback quality and quantity

Interdepartmental Collaboration

• Work with Marketing/Comms on ETS promotional efforts (flyers, social media, Spanish program materials).
• Maintain strong relationships with NAMI-NYC’s Development, Advocacy, and Outreach teams.
• Coordinate updates to the NAMI NYC Youth Resource Directory annually.
• Support and participate in NAMI-NYC events and initiatives, as requested
• Other duties as assigned

Your Qualifications:

• Required Education / Bachelor’s Degree in Education
• 3+ years of experience in program coordination, youth services, community outreach, or education.
• Commitment to NAMI-NYC’s mission.
• Demonstrated experience working with diverse and underserved populations.
• Strong organizational, communication, and facilitation skills.
• Familiarity with public school systems, mental health education, or similar youth-serving settings.
• Experience managing volunteers and peer leaders.
• Knowledge of NYC Department of Education structures.
• Experience with Salesforce, Microsoft Office, on-line meeting platforms, and audio visual equipment.
• Bilingual English/Spanish is a plus

What Makes You Successful:

• Commitment to equity, lived experience inclusion, and culturally relevant programming.
• Comfort with public speaking, program evaluation, and data reporting.
• Sense of humor
• Strategic thinking
• Cultural humility & responsiveness
• Volunteer engagement & leadership development
• Data-driven decision-making
• Collaboration & relationship building
• Time & project management
• You have a go-with-the-flow attitude and sense of humor–that’s nonprofit life.
• You have lived experience. You understand what it’s personally like to have mental health challenges or you’re a family member or close friend to someone who does.

Benefits: We believe in taking care of our team. Our benefits reflect our commitment to a healthy, balanced workplace.

• Work Environment: Fully hybrid model with 2-3 days in the office – coffee and snacks provided in-office
• Schedule: 4.5 day work week
• Paid Time Off: 20 days annually, with an increase at the third year of employment
• Sick Time: 6 days annually
• Holidays: 9 holidays in addition to the week off between Christmas Day and New Years Day
• Health Coverage: Medical, dental, and vision coverage
• Retirement: 401(k) with employer matching
• Additional Coverage: Employer-paid life insurance, pre-tax commuter benefits, access to professional development and training opportunities

Physical Demands:

• You must occasionally lift and/or move equipment. Evening and weekend work is occasionally required.
• Ability to travel to locations throughout the five boroughs by subway on a regular basis.
• Strength to carry up to 30 pounds of materials for tabling events.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

To Apply: We can’t wait to hear from you. Send your cover letter and resume to jobs@naminyc.org with Ending the Silence Coordinator in the subject line. Thank you for your time!